Frequently Asked Questions

Everything you need to know about our premium fibers and tools.

What types of fibers do you offer?

We specialize in high-quality natural fibers including merino wool, silk, alpaca, and luxury blends perfect for spinning, felting, and weaving.

How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping times vary by destination.

Do you offer international shipping?

Yes, we ship our fiber arts supplies worldwide. Shipping costs and delivery estimates are calculated at checkout based on your location.

What is your return policy?

We accept returns on unused, unopened items within 30 days of purchase. Please note that custom-dyed fibers and digital patterns are non-refundable.

Are the colors shown on screen accurate?

We strive to represent colors as accurately as possible; however, please note that monitor settings vary and hand-dyed batches may have slight natural variations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.